Chatbots, chatterbots, Automated Conversational Bots — one of the fastest growing text-based initiatives over the last few years. We have developed a number of bots for our clients to help them save time, improve efficiencies and make more money.
Working with our clients, we help them to develop, and importantly, maintain their bots. Our approach can be summarised into the following steps:
- Requirements Gathering: knowing what you're trying to achieve seems simple. It isn't always. We work with you to narrow your bots goals - the simpler the better.
- Pretotyping: adopting this "pretend prototyping" method, allows us to quickly build the bones of the bot using real-life examples and environments.
- Build and testing: we'll work with you to build the bot. Using best in class conversation design techniques and tech integrations.
- Maintenance: sure, it's good that the bot is launched, but the real benefit of chatbots are really demonstrated when you continue to improve and build upon through ongoing, regular and consistent maintenance.
What type of bot?
Keep it simple!
The easiest to build bots are ones that either make tasks simpler, or reduce the need for human involvement in repetitious tasks.
How much does a bot cost?
Not as much as you think.
The initial bot build should only take a few days, subject to how complicated you want it to be. However, it's the on-going maintenance that we place more importance on. If you're not prepared to maintain the bot, then you really need to question whether you really need a bot in the first pace!
In terms of actual figures, there's a number of different things you need to consider.
- Platform: these range from being free, to priced per user. Some platforms work as an out of the box solution, whereas others require development time, planning and costs to build.
- Integrations: bots are great at linking between different data sources, but like the platforms, with each layer of complexity, there are additional costs and complications that you need to consider. Some are free or cheap, and others are expensive, especially if you require additional development time and costs.
- Level of complexit: the simpler you can make a bot - the cheaper.
- Advertising: just because you build a bot, it doesn't mean people will flock to it. But, you can pay for that pleasure.
- Maintenance: how often, and the level of detail will effect the overall cost of the bot.